Last updated: 29 July 2026
At Timber Tweed, your privacy genuinely matters to us. This policy explains what information we collect when you visit timbertweed.com or place an order, why we handle it, and the choices you have. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Who we are
Timber Tweed is responsible for the personal information collected through this website. You can reach us at info@timbertweed.com.
2. Information we collect
- Information you give us: your name, shipping and billing address, email address, phone number and the content of your messages.
- Payment information: handled directly by our secure payment providers; we never store your full card number.
- Technical and usage data: IP address, device and browser type, pages viewed and interactions, collected through cookies and similar technologies.
3. Why we use it
We use your information to process and deliver your orders, handle payments and returns, respond to your enquiries, prevent fraud, improve our store and — where you have opted in — send you marketing communications.
4. Disclosure of your information
We never sell your personal information. We share it only with the providers we need to run our business: our e-commerce platform (Shopify), delivery partners, payment providers and analytics or advertising tools, each bound by confidentiality obligations.
5. Overseas disclosure
Some of our service providers operate outside Australia, so your information may be stored or processed overseas. Where this happens, we take reasonable steps to ensure it is handled with a level of protection consistent with the Australian Privacy Principles.
6. Data retention
We keep your information for as long as necessary for the purposes described above, and for any period required by law, after which it is deleted or de-identified.
7. Your rights
You may request access to the personal information we hold about you and ask us to correct it. You can also unsubscribe from marketing at any time. To make a request, email us at info@timbertweed.com. If you are not satisfied with how we handle a privacy matter, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Security
We use appropriate technical and organisational measures (SSL encryption, restricted access) to protect your information from unauthorised access or misuse.
9. Changes
We may update this policy from time to time. The current version is always the one published on this page, with its update date shown above.