Last updated: 29 July 2026

Your satisfaction is our priority. If something isn't right, this page explains how to arrange a return, exchange or refund.

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, not as described, or fails to do what it should, you are entitled to a repair, replacement or refund. These rights sit alongside the change-of-mind policy below.

2. Change-of-mind returns

Beyond your legal rights, we offer a 30-day change-of-mind window. You have 30 days from delivery to request a return if you simply change your mind.

3. Condition of items

To be accepted, an item must be returned unworn, unwashed and unaltered, with its original tags and intact packaging. For hygiene reasons, some items can't be returned once their seal is removed (underwear, swimwear, pierced jewellery).

4. How to request a return

Email us at info@timbertweed.com with your order number and the reason for the return. Once approved, we'll send you the exact return address — it is provided only after approval, for security and traceability.

5. Return shipping costs

Return postage is at your expense for change-of-mind returns. If the item is faulty or incorrect, we cover the full cost of the return.

6. Refund timeframe and method

Once we receive and check your return, your refund is processed within 7 business days (Monday to Saturday) to your original payment method. Depending on your bank, it may take a few extra days for the funds to appear.

7. Cancelling before dispatch

Order hasn't shipped yet? Contact us as soon as possible at info@timbertweed.com — as long as it hasn't been dispatched, we can cancel it and issue a full refund.

8. Items damaged on arrival

If your item arrives damaged or faulty, let us know within 48 hours with a few photos. We'll arrange a replacement or refund at no cost to you.

9. Contact

Any question about a return or refund? Email us at info@timbertweed.com.