Last updated: 29 July 2026

At Timber Tweed, we do everything we can to get your order to you quickly and in perfect condition. Below you'll find all the details on how we prepare, ship and track your parcel.

1. Where we deliver

We currently ship Australia-wide.

2. Shipping cost

Shipping is free on all orders across Australia, with no minimum spend.

3. Handling time

Once your payment is confirmed, your order is prepared within about 1 business day (Monday to Saturday).

4. Transit time

After dispatch, your order is usually delivered within 7 to 9 business days (Monday to Saturday). Including handling, the total time is most often 8 to 10 business days.

5. Where we ship from, and pricing

Our items are shipped from our partner warehouses (including overseas). Prices shown in Australian dollars are the total amount payable: no additional charges, import taxes or customs duties are billed to you on delivery.

6. Order tracking

As soon as your order ships, you'll receive a tracking number by email so you can follow your parcel at every step. A "Track your order" page is also available on the site.

7. Delays

The timeframes above are estimates. Factors beyond our control (peak periods, public holidays, customs checks) may occasionally extend them. If your parcel is taking longer than expected, email us at info@timbertweed.com and we'll follow it up with the carrier until it's resolved.

8. Delivery address

Please make sure the address you enter at checkout is correct. We can't be held responsible for a delay or failed delivery caused by an incomplete or incorrect address.

9. Contact

Any questions about your delivery? Email us at info@timbertweed.com.